West Lancashire Borough Council has two main customer contact points in the Borough: the Council offices in Ormskirk and the Customer Service Point in Skelmersdale. Out of hours homelessness emergency line: 01695 577177.Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service out of office hours. For filming requests please email Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries.

If you have a general enquiry, click here.We ask that these are reported through your customer account so we can take appropriate action. Tell us something we need to know: The Council acts on alerts from the general public about issues such as fly tipping, noise nuisance and stray dogs.Register for an account to access online services and keep track of your enquiries whether you want to request a service, make a payment or report a problem to us, you can do it online, any time - more than 150 services are available online 24/7.Sign up and create a customer account to access online services and to keep track of your enquiries and alerts you have sent through to the Council.

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